Question and answer

You can track your shipment in several ways:

• Use our online tracking system with your tracking number
• Download our mobile app for real-time updates
• Contact our 24/7 customer service team
• Set up email notifications for status updates

Each shipment is assigned a unique tracking number that you can use to monitor its progress from pickup to delivery.

Our shipping rates are calculated based on several factors:

• Weight and dimensions of your shipment
• Origin and destination locations
• Shipping method selected (air, ocean, or road)
• Service level (standard or express)
• Additional services required (packaging, insurance, etc.)

For accurate pricing, please use our online quote calculator or contact our sales team for a custom quote based on your specific requirements.

We offer comprehensive insurance coverage for all types of shipments:

• Basic Coverage: Included with all shipments (up to $100 per kg)
• Enhanced Coverage: Additional protection for high-value items
• Specialized Coverage: For fragile, temperature-sensitive, or hazardous goods
• Custom Solutions: Tailored insurance packages for specific needs

Our insurance policies cover damage, loss, and theft during transit. We recommend reviewing our insurance options with your account manager to ensure adequate coverage for your shipments.

Our customs clearance process is comprehensive and efficient:

• Documentation preparation and verification
• Customs duty and tax calculation
• Regulatory compliance checks
• Real-time status updates
• Dedicated customs specialists

We handle all necessary documentation and work closely with customs authorities to ensure smooth clearance. Our team stays updated with the latest customs regulations and requirements to prevent delays.